the Blog
The Title Was Director Of Operations. The Result Was A Six-Figure Hole.
First, let me say that my client have a wonderful relationship, love working together, and have been together for a very long time. We have worked through many changes over the years. For the purpose of this article, my client will be names James and the DOO will be...
I Wrote the Workflow. She Still Did It Her Way.
A story from early in my business, before I built the operational systems I use today. I placed an admin with a client of mine, an attorney with a growing practice. She needed real-time, high-touch support: last-minute requests, fast turnarounds, the kind of role...
Why Does Every Decision Keep Coming Back to You?
The hidden cost of being the decision maker for everything in your business. You finally hand off the work. Then the questions begin. “Can you take a look at this?” “How would you respond?” “Do you want me to approve this?” “What should I do if the client pushes...
The Workflow Was Perfect. The Business Almost Wasn’t.
OPERATIONAL LEADERSHIP™ SERIES I took on a new client whom I had some business interactions with over time, so she was not a stranger to me. She needed an admin with an accounting background for her own growing business. I knew exactly who to place. The fit looked...
The Operations Ascension Ladder™: Which Stage Is Your Business In?
Your business is growing. You have clients. You have revenue. You have a team. You have momentum. From the outside, it looks like the business is working. But inside, it may feel heavier than it should. You're still answering too many questions. Still approving too...
Before You Delegate, Document This First
I understand why so many business owners get frustrated with delegation. You hand something off because you are trying to create more space. You want the work to move without you.You want your team to take ownership.You want to stop being the person everyone waits on....
The Operations Ascension Ladder™: Which Stage Is Your Business In? (Introduction)
Why operational maturity not busyness is what determines whether your business can scale Most business owners know when their business feels heavy. They feel it in the constant decisions.The repeated questions.The projects that slow down or balls that are dropped...
Why Hiring More Help Without Structure Makes Everything Worse.
OPERATIONAL CLARITY™ SERIES When things feel overwhelming, the instinct is almost universal. Hire someone. Get more hands. Add more coverage. Bring in more help. It makes complete sense. You’re stretched. Things are falling through the cracks. The business is growing...
When Your VA Struggles, It’s Not a People Problem. It’s an Operations Problem.
You hire a capable VA. They’re organized. Responsive. Willing to help. And still… Deadlines slip. Questions pile up. Work comes back needing revision. So you start wondering: “Did I hire the wrong person?” Most of the time, the answer is no. Your VA isn’t struggling....